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Terms, Eligibility and Your Account Rights

Access to 33bk depends on your local law and the eligible regions we serve — read the terms here before creating an account or making a bKash, Nagad or Rocket transaction.

Account EligibilityJurisdiction TermsPrivacy and DataPayment ConditionsContact and Disputes
33bk Terms, Eligibility and Your Account Rights
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data — name, registered mobile number, and payment wallet details like bKash or Nagad — is stored with encryption at rest and in transit. We do not share your personal data with third parties outside of payment processing and identity verification required to operate your account. You may request a copy of the data we hold, ask us to correct inaccurate records, or request deletion of your account and associated data by contacting support with your account ID. Data retention follows the period required by applicable financial record-keeping obligations; after that period, personal data is deleted from our active systems.

Encrypted Storage

Account credentials, wallet references and transaction records are encrypted. We do not store raw bKash or Nagad wallet PINs at any point.

Cookie Policy

We use session cookies for login state and analytics cookies to understand how the lobby is browsed. You can manage cookie preferences in account settings.

Data Access Requests

Contact support with your registered mobile number to request a copy of your data, correct a record, or ask about the retention period that applies to your account.

Identity Verification

Before a Rocket or bank withdrawal is processed, we verify that account details match the registered identity — this step protects your wallet from unauthorised transfers.

POLICY CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about eligibility, a terms clause you cannot interpret, or a transaction dispute, contact us through one of the channels below. For account-specific matters — particularly anything involving your bKash or Nagad wallet — have your registered mobile number ready so we can locate your account quickly.

Live Chat Open the chat widget from any page in your account dashboard for real-time help with terms questions or transaction disputes.
Email Support Send detailed legal or account queries to our support address; include your account ID and the specific clause or transaction reference.
Help Centre The Help Centre holds plain-language explanations of each terms section, including the eligibility conditions and payment dispute process.

Common Questions About Terms and Eligibility

The questions below cover what players in Bangladesh most commonly ask about account rights, data handling, and how our legal terms apply to local payment methods.

Access depends entirely on your local law and the eligible regions we serve. Check your local regulations before creating an account or making any deposit.

Contact support with your registered mobile number and account ID. We will confirm what data we hold and send it to your registered contact within the timeframe stated in our privacy policy.

Yes. Send a deletion request to support with your account ID. We retain transaction records for the period required by financial regulations, then remove personal data from active systems.

Update your wallet details in account settings before making a withdrawal. Withdrawals to unregistered wallet numbers are declined and returned to your account balance.

Open a dispute through live chat or email, including your transaction reference and registered mobile number. We review and respond within the timeframe noted in the terms document.

Each terms document shows a date at the top. We notify registered accounts of material changes via the contact details on file before the new version takes effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.